Shipping policy
At Elniel, we aim to provide a smooth and transparent shopping experience. Please review our shipping policy below.
Order Processing Time
Orders are processed within 1–3 business days after payment is confirmed (excluding weekends and holidays).
Once processed, your order is forwarded to our supplier for shipment.
Shipping Time
Our products are shipped directly from our international suppliers.
Estimated delivery time:
10–14 business days
Delivery times may vary depending on your location, customs clearance, or high-demand periods.
Shipping Costs
Shipping fees are displayed at checkout before payment is completed.
(Some orders may qualify for free shipping depending on promotions.)
Tracking Information
When your order ships, you will receive an email with a tracking number to monitor your package.
Incorrect Address
Please ensure your shipping address is accurate.
Elniel is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
Delivery Delays
While we strive to meet delivery estimates, delays may occur due to factors beyond our control such as customs, weather conditions, or carrier issues.
Thank you for your patience.
Missing Orders
If you have not received your order after 20 business days, please contact us:
📧 Email: support@elniel.com
We will investigate and provide a solution promptly.